Thank you for choosing Netlead, a CRM SaaS developed by Netsqure Technologies Private Limited. We are committed to providing you with exceptional service and customer satisfaction. This Refund Policy outlines the terms and conditions governing refunds for Netlead subscriptions. Please read this policy carefully before making a purchase.
1.1. Netlead offers a [insert number]-day money-back guarantee for new customers. If you are not satisfied with our service within [insert number] days of your initial purchase, you are eligible for a full refund of the subscription fee.
1.2. To be eligible for a refund, you must contact our customer support team within the specified refund period and provide a valid reason for your dissatisfaction. We may require additional information or assistance to resolve any issues you are facing.
1.3. The refund policy applies only to new customers and their initial purchase of Netlead. Subsequent renewals or upgrades are not eligible for refunds.
2.1. To request a refund, you must submit a refund request by contacting our customer support team via [email/phone/live chat] within the specified refund period. Please provide your purchase details, including the transaction ID or proof of purchase, to facilitate the refund process.
2.2. Once we receive your refund request, we will review it to ensure it meets the eligibility criteria mentioned in section 1. If approved, we will initiate the refund process within [number] business days.
2.3. Refunds will be issued using the same payment method used for the original purchase. If the payment was made via credit card or electronic payment gateway, the refund will be credited back to the same account. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution's policies.
3.1. Certain items are exempt from our refund policy. These include:
4.1. If you choose to request a refund and receive it, your access to Netlead and related services will be terminated immediately.
4.2. Once your subscription is terminated, you will no longer have access to your data or any other information associated with your Netlead account. It is your responsibility to back up and retrieve any important data before initiating the refund process.
5.1. Netsqure Technologies Private Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any amendments.
By using Netlead and making a purchase, you acknowledge and agree to abide by the terms and conditions of this refund policy.
If you have any questions or need further clarification regarding our refund policy, please contact our customer support team at [email protected]
Thank you for choosing Netlead CRM SaaS.
Netsqure Technologies Private Limited